FAQs

 

Where do I find the Client Intake Questionnaire?

You can download the form here.

Prefer to fill it out online? Click here

Where do I send my inclusions?

Please send your inclusions to:

Today Tomorrow & Always
PO BOX 315
Cardiff NSW 2285
Australia

When sending inclusions we ask that you seal them in an air tight bag (i.e a ziplock bag). When sending breastmilk we highly recommend sending breastmilk in a syringe (available at most chemists) also please double bag to prevent leakage. We strongly suggest sending your inclusions in a padded bag for extra protection.

What payment options do you offer?

We have tried to make it easy to pay by offering a variety of options. Currently​ we offer credit card, Afterpay, PayPal and bank deposit.

Is there a limit when using the Afterpay payment option?

Yes, Currently Afterpay have set a limit of $2000 per transaction. Please note this is subject to you have this money available with your Afterpay account.

Can I drop off/pick up instead of posting?

For privacy and safety reasons this is not an option. All items must be sent via post.

How much do I need to send?

Breastmilk: 10 - 30 ml is ideal. This can be fresh or frozen, if using frozen please ensure it’s defrosted before sending as condensation can rip envelopes and risk contamination or loss of your liquid gold. Wrapping both bags in paper towel will also help in the event of a leakage.

Loved ones ashes: 1 teaspoon of ashes in an airtight bag.

Hair: 3 - 5cm of clean, dry hair.

Flowers: Flowers are best sent dried in an airtight bag. We will craft your keepsake with fragments of the petals unless otherwise discussed. Whole fresh flowers can only be used in certain custom pieces and will incur an additional charge to purchase and properly prepare. Please email allison@todaytomorrowalways.com.au or book a call to discuss your ideas.

Fabric: Approx. 5 cm of fabric depending on which keepsake you have selected. If having multiple items crafted please confirm the amount required.

If you have chosen to have more than one inclusion crafted with your order please send them in separate air tight bags.

We advise against sending any irreplaceable or last of inclusions. While every effort is taken to protect from loss along the postage journey, Today Tomorrow & Always cannot provide any guarantees or compensation. Should you choose to send these at your own risk, we strongly suggest registering your package so it can be tracked every step of the way.

Can I use old/ expired breastmilk?

Yes, you can. We can craft with any type of breastmilk you have available be it fresh, frozen, thawed and re frozen, foremilk, hindmilk, colostrum, high lipase etc.

I love the milk pieces but I didn’t breastfeed.

No problem, whether you gave your body over to your little milky monster or you got up at all times of the night to make a bottle we have you covered. We can easily craft with formula, soy milk, cows milk any kind of milk that represents your feeding journey. Did you mix feed? We can combine milks to match your exact journey too.

Can I have more than one inclusion in a piece?

Yes, depending on the piece you have chosen. Smaller items may only fit one inclusion, to confirm please contact us.

What happens once Today Tomorrow & Always receive my inclusions?

Sending your precious inclusions to our PO Box offers security with your delivery. We are notified by Australia Post when parcels arrive. Pick up and posting days are Monday, Wednesday and Friday. Once received you will receive an email or text advising your inclusions have made it safely to us. They are unpacked, labelled and placed in your customer box where they will reside at every step of their crafting journey.

Can I order two identical items?

As each item is handcrafted it is impossible to get two keepsakes to be exactly the same. Items may be similar but we cannot guarantee they will be identical.

I think I can see a bubble, is my piece broken or faulty?

The keepsakes are made by setting your inclusions in resin, this may result in tiny bubbles that occur during the curing process, these are not defects or flaws. Each piece is 100% unique and handmade, adding character ensuring their one-of-a-kind status.

What if my stone falls out?

We securely fasten your stone to prevent this from happening. Following the after care instructions supplied with your keepsake should prevent any damage. If any damage does occur please contact us to arrange an inspection of the piece and repair if needed. A fee will incur.

How do gift vouchers work?

Simply choose the amount you would like to purchase and leave it in the notes section along with the following details;

To:

From:

(Optional message)

Please note, gift vouchers are valid for three years from date of purchase. Not transferable for cash. Valid for named person only.

Can I change my mind and cancel an order?

Cancellations are permitted within 24 hours of placing the order. Cancellations after this period will only be accepted if crafting hasn’t commenced and will incur a 50% fee, meaning 50% of your purchase will be refunded. If crafting has begun no refund will be provided.

What is the return policy?

Due to the unique and personal nature of each handcrafted piece refunds are not offered. We want you to be happy and fall in love with your keepsake and will be happy to discuss your reason for being unhappy.

What is the time frame I can expect to wait for my keepsake?

Each piece is custom made by hand. We aim to complete your keepsake as soon as possible but we do advise this can take approximately 4 - 6 weeks. During high order times such as Mother’s Day, Father’s Day and Christmas,  turn around times may increase to 6 - 8 weeks from the time we receive your inclusions and all required information.

Is there a warranty on my jewellery?

Currently our manufactures do not offer a warranty on the jewellery items and as such we are unable to offer one.

What metals do you use?

We craft our pieces with the utmost quality materials, insuring durability so that each unique piece can be passed down to family members. Each item will have the metals available stated. We only use Sterling Silver 925 or Gold in yellow, rose or white in varying carats.  Please check the listing for specifics. Stainless steel is also used in some pieces including IP rose and yellow gold.

 What is IP gold (Ion Plating)?
Ion Plating is also known as IP plating (which would make it Ion Plating Plating!).  It is a Physical Vapour Deposition process or PVD.
Ion Plating is a process where the surface required to be plated is bombarded by atomic sized energetic particles.
As well as Jewellery and Watches, Ion Plating is used to deposit hard coatings onto tool blades and the like.
A common one you may have seen is the Black Coating on some Seiko Watches.
Experiments show IP to be 5 to 8 times more durable than conventional techniques.
In the Jewellery Industry IP is usually applied to Stainless Steel commonly in black, brown, rose gold and yellow gold colourings.
As the precious metals become more expensive, we will see more of this durable Jewellery alternative.

 

I want to speak to a person, how can I get in contact with you?

If you have any questions not answered here please use one of our social media accounts to get in touch. We welcome any and all questions, this is an extremely emotional and precious purchase and we want you to feel confident and safe about your decision in choosing us to be a part of your life's memories. Our social media accounts all have an option to chat to us as well as direct email or book a call. We will respond as soon as possible.

What currency are these prices in?

We are located in Australia so all prices shown are in Australian Dollars however when paying through Paypal it will give you up-to-date conversion rates.

Where can I read your Terms & Conditions?

Please review our terms and conditions here before making your purchase. You will also be asked to confirm you have read and agree to our terms and conditions at checkout.